Our general conditions
1. Scope
Subject to mandatory legal provisions to the contrary, the cleaning service is performed
in accordance with these terms and conditions,
which are based on the Swiss Code of Obligations.
Agreements which deviate from this must be concluded in writing.
2. Obligations of the cleaning company
sofacleaning.ch undertakes to perform the cleaning service in accordance with the contract and
with the due diligence. The company provides the usual equipment and products necessary for
cleaning
effective.
3. Client Obligations
The customer must ensure that the premises and other objects to be cleaned are properly cleared to
allow the start of cleaning work at the agreed time. The customer is obliged to draw the attention of
sofacleaning.ch to specific requirements, cases where the particular characteristics of the premises
and have floors or fragile objects, and the damage they may suffer.
4. Our Warranties
We guarantee during our intervention to do the necessary as much as possible while respecting the
supports and materials worked.
We guarantee the price set in our proposals, this includes travel and possible exceeding the period
indicated in our offers provided that all information have been transmitted to us.
We guarantee a fair price, established for the benefit of a validated expertise at the Maison Romande
de la propreté.
We guarantee the smooth running of the work, a worker equipped with
shoes and hands and floor protection during the intervention.
We guarantee the use of certified professional products for surfaces and supports
worked.
We guarantee that the surfactants used in our products are in full compliance with the legislation on
biodegradability, according to Regulation 648/2004 of the European Parliament and the Council on
Detergents, while ensuring a high degree of protection of the environment and human health.
We guarantee the know-how and expertise of a professional who benefits from 20 years
experience in the field of all-support cleaning.
We guarantee our customers professionalism and punctuality.
5. Reserve Policy
Some tasks contain acidities such as urine, vomit and certain liquids, the textile fibre may be damaged
and we may not be able to recover it completely.
Other tasks contain dyes like blood, coffee and some foods, the textile fibre may ber is pigmented and
we may not be able to recover it completely.
In the majority of cases and rest assured, we get excellent results on all types of
tasks and support during our interventions.
Some organic stains such as urine cause persistent odors.
For their elimination we use suitable odor-destroying products but it may be that the
urine has flowed into areas inaccessible to cleaning or too deep penetrated the foam or wood structure
(untreated) of the furniture and that we cannot totally neutralize them.
In the majority of cases, we manage to make them disappear after using one to two enzymatic odor
destroyers in addition to the deep cleaning process.
In cases where we cannot eliminate them completely, they will still be strongly.
6. Claim Policy
Any complaint must be communicated to us within 48 hours after intervention.
Claims made after 48 hours are no longer admissible.
Our services include a second retouching pass if necessary in case of negligence or forget on our part
about the treatment of a particular area.
Rules and applicable law For the settlement of any dispute between the parties to the contract, the
court is at the seat of the cleaning company (Lausanne). Swiss law applies.
7. Payment Policy
For our friendly private customers we only accept cash, bank card and by Twint at the end of the cleaning works.
We offer payments on invoice at 10 days net for our customers of professionals and individuals in case
of agreement.
For payments on account, a late payment interest of 5% will be calculated at maturity.
In partnership with Swiss Bitcoin Pay, we also accept Bitcoin payment for everything for all our
custumer.
8. Price
The price is determined based on the information and photos provided during the quotation request.
When the surface to be cleaned is more than 10% higher than the information transmitted for the
establishment of our quote, we reserve the right to invoice in addition after oral agreement of the
customer.
Unless otherwise agreed, the following items are not included in the price:
The implementation of special protective measures for extraordinary work;
Moving obstructions that are cumbersome and inconvenient to the job;
The additional costs and services required by the execution of work not agreed;
The client can request to modify the mandate by taking charge of the costs resulting from it under
reserves that they are enforceable within the agreed deadlines and after agreement of
sofacleaning.ch and its representative.
9. Booking Policy and Cancellation Policy
Confirmation of the cleaning order is not issued until the client has notified us in writing of the exact
address of the work site.
Cancellation of the cleaning order must be communicated in writing before the start of the agreed
work.
After this deadline, the customer will owe a percentage or the full amount of the agreed price as
compensation.
We offer you the possibility of cancelling, free of charge, any work booked and confirmed in writing up
to 5 days before the start of the work. Beyond this limit, the amount of the service will be due as follows:
– 100% of the cost of the “reserved and confirmed” service will be due if the work is cancelled within 5
days before the start of the service.
Only days from Monday to Friday will be included in the cancellation period.
In the event of cancellation of an initial intervention, it will no longer be possible to cancel without being
invoiced for 100% of the cost of the service.
We reserve the right to refuse a job after two cancellations and/or rescheduling, as well as the right to
request payment in advance for the entire service after a first cancellation and/or rescheduling
Interventions “confirmed” in writing within 5 days before the start of work cannot be cancelled without
being billed 100% of the cost of the service.
Interventions “confirmed” in writing within 5 days before the start of work cannot be cancelled without
being billed 100% of the cost of the service.
10. Responsibilities
The cleaning company is liable for damages that are manifestly the result of gross negligence of
its share, unless it provides evidence that it has taken all the measures necessary to avoid
damage of this nature, or that the damage occurred despite compliance with the measures in question.
sofacleaning.ch has a professional RC insurance (sum insured: 250’000). In case
the damage is limited to the cost of the repair, provided that it is possible, or compensation at present
value, excluding any other compensation.
The cleaning company is released from its liability when the damage was caused by the customer,
when it is due to defects inherent in the medium, location or circumstances independent of our
will.
In case of damage to particularly exposed objects such as marble, parquet, glassware and porcelain,
stucco, chandeliers, lampshades, electronic devices and computer data, as well as for any object
mentioned as sensitive by the customer, the cleaning company is released from its
liability only if all usual precautions have been taken.
Any damage must be reported immediately to sofacleaning.ch following the execution of the
benefit.
